Happy birthday to me
(Since the sterkinekor site gives errors when trying to give feedback I'll post here) I wanted to redeem my birthday rewards at the Cape Gate cinema but they imposed further limitations on the movies I'm allowed to watch. I was told that there are certain cines I'm not allowed to watch. The movies are eligible as per the birthday email (within 1 week after release, 2D or 3D) and there's no mention of cines not eligible. Of course, I didn't expect IMAX, but none of the 2D/3D cines showing those movies? I'm highly disappointed and let down.
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Ster-Kinekor's replyOfficial
28 Oct 2019, 13:52Good Day Francois
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
Ster-Kinekor's reply28 Oct 2019, 13:52
Official
Good Day Francois
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Ster-kinekor