1 reviews | Active since Apr 2012
Greatly improved service levels
I've been a regular at the Ster Kinekor at Gateway for a number of years. Unfortunately, the service level at their food counter has been quite bad for a while now. On many occassions, there were very upset customers complaining to the staff etc. A primary cause of this is the ridiculous queuing structure. There should have been one long snaking line similar to the ticket section. They also only start serving at 9:00am sharp regardless of people queuing for movies that started at 9:00am. And they wouldnt even mention that to people waiting. Some of them really didnt seem to bother at all.<br> <br> On my most recent visit however, I must say that I was very impressed. The cashiers now serve before 9:00am. The spice tables were clean and tidy and there is even an electronic \next customer"screen/voice. Well done to the management at SK Gateway"
Thank you for your valuable feedback. It has been shared with our team at Gateway.
Kind regards
Ster-Kinekor
Thank you for your valuable feedback. It has been shared with our team at Gateway.
Kind regards
Ster-Kinekor
