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Cherie C
1 reviews | Active since Jul 2016
30 Sept 2019, 12:08
Great customer service from Ster Kinekor
I called customer care as i had gone to the movies on Wed, 18th September with my girls and i realised that my Vitality cards were not working despite me logging a call and having the lady sort it out for me in July... supposedly. So i paid full price and called the Thursday, 19th. I was pleasantly suprised by the way in which it was dealt with and the way in which the gentleman on the other side listened and then proceeded to say they will give me 3 x complimentaries to reimburse for spending full price.... WOW, That's amazing Ster Kinekor... really it is. Great customer service. Thank you!!
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Ster-Kinekor's replyOfficial
07 Oct 2019, 16:53Good Day Cherie
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply07 Oct 2019, 16:53
Official
Good Day Cherie
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor