GIVING USED POPCORN TO PAYING CUSTOMER!

Ster Kinekor PRESTIGE at Carnival was anything but! I arrived 15 minutes before the movie was supposed to start. I had booked everything online including my snacks. Prestige insists on bringing snacks to you so I was told to go inside. This was at 14:30. At 15:10 I see one of the servers? bring what looked like my order to the row behind me. I try call for him but the movie had already started & I didn’t want to be loud. Followed him out & asked the lady that had initially assisted me for my order. The server responds first by saying “You’ll get it when it’s prepared” in a rude tone. The lady then says to him “But you just took her order inside. C4” & he says “Yeah I have it to C4 & I said “I’m C4. I saw you give it to the row behind me. May I just get a new order”. The lady insists that she needs to see the wrong order before making a new one so I follow the male server into the theatre. GUESS WHAT?! He takes the food back from whoever he gave it to & tries to give it to me. I tell him I want a NEW order because this has already been with someone else & he has the audacity to say “Well they didn’t touch it”. We are FRESH from the PANDEMIC. What makes him think it makes sense to take popcorn from another paying customer & give it to another paying customer?! Popcorn that was already touched? I wanted to throw up. I’m thoroughly disappointed with the service I received today (04/08/2023).