GIVE ME MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!

So on the 1 May 2019 I booked 3 tickets on the Ster-kinekor app. The app was super slow but I knew Endgame would be fully booked if I didn't pre-book. Once I got to the payment section I filled in my card details then I received an sms saying that the money has been deducted from my account. When I got to the parow branch they apparently couldnt find anything on their system only a transaction for the 1 May 2018 (which makes no FREAKING sense since the movie wasnt even out that time yet!!!) I ended up buying tickets there but had the WORSE seats everrrrr!!!!! I really wanted to watch the movie so I was forced. The consultants were very nonchalant and said the money will be paid back into my account with in the next 5 working days. 2 weeks passed so I decide to call the customer service department which has been useless!!!! The ask me to email them my card details and proof of deduction which I have... today I call them asking about if the refund has been processed and guess what?!!!! according to Enrico a customer service consultant the person who has been dealing with my case number is out of office and that it would take another 7 working days. I flipped. I asked to speak to a manager and they made me wait almost 15 minutes! According to Bridgette the money will be paid into my account by friday before 12pm but all these reviews on here suggests that I will probably not get my money!!! Its as if they dont care at all about complaints. I am DONE with ster-kinekor and will tell everybody about this ****ty service!!!!! GIVE ME MY MONEY!