Gateway- 3 seats instead of 4?!

<p>I purchased 4 tickets online for Keeping up with the Kandasamys for Saturday(11/2/17) for the 19:45 show in Cinema 2 and my booking reference is WMNXKG3. We get to movie late because all the self service machines were down and we stood in line for 30 minutes trying to get our tickets which were already purchased online. When we get to cinema 2, row BB1-4, there are only 3 seats in the cinema yet when I booked it online it shows as 4 seats and random people were already sitting in our seats. We had to scramble around the cinema looking for 4 seats that were together as we were a group and we had to do so with great difficulty as the cinema was already so full. I had to share a seat with a friend because the cinema was too full. After the movie, we asked one of your staff where the managers office is and were told that because its 10pm, no one is available.</p> <p>I have attached the screenshots below of your false online representation of cinema 2. Surely if there are only 3 seats available in cinema 2, you can change it online to avoid issues like this. Your cinema has ****** me of the simple comfort and pleasure of watching a great movie. Please do something about this. I have emailed you guys and received no help. My case number is CAS-46874-F5B7F1 .</p>