AC
Alex C

1 reviews | Active since Mar 2013

11 Feb 2015, 13:01

Furious! Cant get hold of anyone!

I have now gone and emailed, sent through a complaint with the site, wrote on the facebook wall and tried to call for the past 2 days now with absolutely no response!!! I am trying to change my ticket times that I booked for on Friday from the 8pm show to the 22:45pm show in the same cinema !!! Your call line just drops after 2 minutes of holding as well as yesterday the line all of a sudden said \The number you have dialed is unobtainable"I tried again today and it would just drop the call while waiting for an agent! It amazes me that Ster Kinekor are able to have the whole booking process so smooth and take money from customers but when they actually need assistance you cant get hold of anyone by any means of communication<br> <br> I need to change the times of these tickets and Its becoming extremely frustrating trying to get hold of you! <br> Please get someone to sort this out. If you cannot get hold of me on this number please email me and I will send you my 2nd number. """

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply10 Oct 2016, 09:19
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)