frustration and disappointment for Sterkinekor at Mall of the North

I would like to express my frustration and disappointment for Sterkinekor at Mall of the North in Limpopo,

Last night, 22 December, a friend and I went to go watch a movie at one of your theatres (Sterkinekor at Mall of the North) To avoid long lines and queue’s I did an online booking and made payment at 5pm.

When I arrived at 6:30pm I noticed a very long line which actually went out of the mall’s entrance, This line was however for the food and beverage, I thus went into the facility only to be told that even though I did not want to have popcorn or any drinks I would still be required to stand in the line as the people serving the food were the only people issuing the tickets.

I reluctantly stood in line and waited.

At 7:30pm we finally received our tickets and went into the movie theatre, missing the first 30 minutes of the movie

In the theatre the lights were on during the entire movie, The sound was at its lowest and one could not hear a thing,

People were entering the movie theatre 1 hour 45 minutes later due to the one single line. Myself as well as my fellow movie goers were frustrated and did not have a good experience in your facility.

This is completely unacceptable and I will be posting this to social media, informing all not to attend any movies at Mall of the North Sterkinekor.

Spiderman no way home is 2 hours 28 minutes long and everyone should be entitled to some kind of compensation for the lack of management and client service experienced. The staff could clearly not cope with the level of frustration from all movie goers.

I am completely disappointed and this place is giving Sterkinekor a very bad reputation and image. Some movie goers actually left the one single queue and said they would rather wait for it to come out on DVD.

You are losing business due to lack of management and client services.