FRUSTRATED & ANNOYED !!!

i am appalled at the level of communication and extremely frustrated on how my wife's (Muneeba Abrahams) situation has been handled. Early March she went to watch (What Men Want) @ Mitchells Plain Promenade cinema whereby she fell in the cinema as the steps in the cinema was due to negligence, the rubber strip was missing & lead to get her ankle twisted. It was immediately to the Manager (Von) who was on duty who advised her that he shall report the matter immediately and will contact me the next day. Its been almost 2 months later, we received 1 call from Management.

On another occasion ... Saturday the 27th April we re-visited the branch again as it was the only cinema who had tickets available for the release of the Avengers. On-Duty Manager (Yusri) i think that is he's name recalls that nothing has been logged formally from when the initial injury occurred. He promised to return our call with feedback on the discussion with previous manager (Von) ....... too date he hasnt bothered calling either and gets me thinking that the entire Management Team at this branch is totally & utterly useless and shouldnt be in there current post!

It is extremely frustrating that when a i promise of some sort of communication is done that it is held up too & i find that this totally disrespectful. My wife's contact details has been left with Management twice and we expect this taken further immediately please!