BL
Brad L

1 reviews | Active since Feb 2015

04 Jul 2018, 14:06

********** Transactions - Ster-Kinekor

Three(3) weeks ago I purchased tickets online. Ster-Kinekor, via their payment portal billed my THREE times for the same transaction. Three weeks later and I am still waiting on a refund. I have received nothing but empty promises from them with a promise of a refund. I have co-operated, comp**** and been patient and tried numerous occasions giving them the benefit of the doubt.

I have now filed ******** charges for commercial *****. They have billed a consumer for a product that has not been delivered.

I have detailed emails and telephone recordings as evidence as well as the names of the people who assisted.

See you in court Ster-Kinekor.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply05 Jul 2018, 15:25
Official

Dear Brad,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion. We believe your issue has been resolved, and we thank you for your understanding.

Kind Regards,

Ster-Kinekor