1 reviews | Active since Oct 2014
*****
<p>The Ster-Kinekor in Blue Route mall makes ********** charges on my card every time I go there. The first time I went there there wasn't a staff member in sight so I had to use self service, the machine did not seem to want to accept my card so after waiting for one of the cleaners to find a staff memeber for me I finally just paid cash for the movie because I was now running late for it. Later that week I discovered my card was in fact charged for the movie and i had indeed paid twice once by card and once by cash. I was not going to waste my time going back there since I only go then when in the area and I live quite far away. The second time I went to Blue Route I took my god children and being a Saturday the place was absolutely over crowded and understaffed AGAIN. I bought the tickets with cash but then tried to buy snacks. After waiting 40 minutes in that queue I eventually ordered 3 combos, only to discover upon payment that I was charged extra for the smarties even though they suppose to be part of the combo. I started to loose it with the cashier who informed me he had no idea how to refund me and the manager would need to do it and I would have to wait and once again I was running late for the movie due to the massively queues and no staff. I said he must organize during the movie and have my refund ready for me after the show. This did not happen, instead I couldn't find him or a manager and eventually gave up and left. Now again on 8 March I go to Blue Route Ster-Kinelor at 09:30 when it Ian not at all busy, could not find a staff member at all, forced to use self service, go through the whole booking, put My card in and pin and the machine says Approved and enjoy your movie, but no ticket comes out, finally I find someone, tell them and they say to me "oh that's impossible, it obviously didn't go trough" they then argue with me until I had to again swipe my card and input my pin in order to get a ticket. Being a credit card The charges only show a couple days after a swipe and would you believe it I was indeed charged double once again for a movie. </p> <p> </p> <p>Once might be a mistake, twice might be acceptable but three times in a row when visiting this theatre I get over charged or double charged on my card, THIS IS *****! It happens far too often and this is unacceptable!</p>
Good day, hope all is well and even better.
Firstly I’d like to start off by saying, Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Good day, hope all is well and even better.
Firstly I’d like to start off by saying, Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.