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samantha.marinus samantha.marinus

1 reviews | Active since Mar 2017

27 Feb 2018, 09:30

For the worse movie experience visit Promenade sterkinekor

For the worse movie experience visit Ster-kinekor Promenade. Where the Manager Jonathan Marais tells you its too early to have more cashiers and the staff tells you they dont have enough hours to have 2 cashiers....Come on....go for training we dont get such service at any other cinema....why the one at your doorstep???? Please send these people for training because you cant be standing around chatting when you should be helping a damn long que.....Get customer savvy....Its 2018. Sterkinekor encourage your staff to greet smile and thank the customer.....Irrate

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply27 Feb 2018, 11:51
Official

Dear Samantha,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor