Fix your locks - And get back to your paying customers!

Dont deserve a dash of a star sorry! Saturday, 6 July, I took my goddaugher aged 9 to watch toy story 4 at Ster Kinekor N1 City. Whilst watching the movie she told me she needed to use the restrooms. I went with, and when she was done, she unfortunately got stuck in the toilet stall due to a broken lock. My God child was absolutely panic stricking and traumatized due to ster kinekor not having checked on their maintenance at theater toilets. After about 30 minutes of struggling, it took a team of 5 cleaners who could not assist with anything and 1 helpful young man who looked as though he was a student to climb over and get her out of the stall. Imagine, if I had not gone with her to the toilet, what then!! I felt we were ****** firstly because movies are over priced and so are combos, mind you we paid for 2 movie tickets R101 and 2 combos R150 which we had the absolute worst experience from. And we missed out on seeing the movie! Never again would I advise anyone to go see a movie at ster kinekor theaters. This is just unacceptable and not once did someone from Ster Kinekor think to apologies to either myself of my goddaugher. Service is of the poorest! Still no reply and today is the 10th July 2019! Ster Kinekor you disgust me, and im sorry to say Id rather take my money elsewhere! Imagine being 9 years old and getting stuck in a toilet! I emailed the so called shift manager DAVID, he has yet to reply to my emails, and another thing, the phones at the cinema rings and just rings, but no answer!