JK
Jay K

1 reviews | Active since Dec 2016

03 Dec 2016, 07:50

Fire your IT manager

<p>Your app is totally useless. Your new website is just as shocking. How am I suppose to sign in when there's no option to register??? Your old app was quick painless and efficient, now this new one has small fonts not user friendly at all. Don't go to movies anymore because I'm not going to stand in line now to buy tickets because your App is so *******. BRING BACK THE OLD SYSTEM or improve this new one or fire your IT manager, else you are going to lose customers fast!!!</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply31 Jan 2017, 15:33
Official

We apologise for the inconvenience caused to you. Please bypass the website login for now by just choosing your movie and cinema. Ignore the "Sign in" part, choose the movie and cinema, the time and number of seats. The website gives you card options for which to book. Then there is a grey space next to the number of tickets. Add the loyalty card number, then click on "add", and if you chose more seats and have another card number, please add that now, in the same space as before. Only one card number at a time can be inserted. Then it takes you to the cinema seating plan where you can choose the seats. After that you insert your name, email and contact details and credit card details.

Please remember to click that you have read the T's and C's before completing the booking.

Best regards,