rW
rory W

1 reviews | Active since Oct 2012

05 May 2016, 14:10

Finders Keepers

Went to Imax the 22nd April. On leaving theater got to foyer felt phone had slipped out of pocket probably when switching it off. Went back in cleaners busy no sign of phone on or under seat. Cleaners deny seeing it. Approached manager. He goes back in asks cleaners. No one has seen it. Next day I log in on iPad see phone is in Muniesville local township 8 km from Mall. Go back in the theater show manager where phone is in township. 2 cleaners live in that township. He calls them both deny having it. Manager says his hands are tied. Cant do anything. Seems Ster Kinekor staff work an basis of Finders Keepers. If you loose something in theater it belongs to cleaners.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply10 May 2016, 13:28
Official

Thank you for taking the time to let us know about your experience.

Your complaint has been escalated to the relevant department for resolution and feedback.

Kind regards,

Ster-Kinekor