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Chels C

1 reviews | Active since Feb 2018

24 Feb 2018, 20:48

Ffs Ster-Kinekor

This place is terribly understaffed and in desperate need of either being closed down or getting some new management. Waited in queues for almost 2 hours due to only bare minimum staff. When we finally reached the front there were two outages so paying was out of the question. Now I am waiting yet again in a queue to receive some kind of refund and nothing is happening. There are easy over 100 people standing around and waiting. What a terrible saturday this turned out to be. Probably will be here another hour.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply27 Feb 2018, 11:08
Official

Dear Chels,

hank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, to have the issues mentioned corrected and the gaps closed.

Kind Regards,

Ster-Kinekor