1 reviews | Active since Oct 2015
Few staff, bad memories
<p>On Sa****ay 25/6/16 I went to the 5pm showing of Finding Dory in 3D at Mimosa Mall, Bloemfontein. I am a punctual person and so was at Ster-kinekor at 4:30pm. Getting my ticket (booked on line) saved me no time or effort. With One person in the box office, one person helping at self service and taking tickets and one person in the concession stand. I am not afraid to bring such matters to the Managers attention and so I brought up my concerns with Tomas who was more concerned with his cellular conversations. After stating that I had to queue at self service and then queue at concessions resulting me in being 20min late for my movie (5:25pm). My movie was in essence spoilt with my bad taste of the poor service, understaffing and non-chalant managment of the branch.</p>
Thank you for taking the time to let us know about your experience.
Your complaint has been escalated to the relevant department for resolution and feedback.
Kind regards,
Ster-Kinekor
Thank you for taking the time to let us know about your experience.
Your complaint has been escalated to the relevant department for resolution and feedback.
Kind regards,
Ster-Kinekor
Thank you Gavin, Senior Managment for your prompt response! Not even 2 hours after I posted my review I was contacted and the problem was solved proffesionally and proficcently...
Thank you Gavin, Senior Managment for your prompt response! Not even 2 hours after I posted my review I was contacted and the problem was solved proffesionally and proficcently...
