False warranty description

I purchased a sony pluse elite headset in november in may of this year it broke so I only got around to reporting it this week when I call in to games 4u they said I could go to part serve. Apon going there they told me they cant help me than i had to phone Ster-Kinekor to ask them for assistance as they are the apointed repair center. I spoke to the supervisor nelly who told me it might be to late for them to replace or repair it as its longer than 6 months even though on the box till slip and in the manual it states warranty is 12 months.<br> <br> I cant seem to understand how they can tell me that they might be able to fix it but there is a great chance of me just buying one . It has been only 6 months and I am not the first i read up and apparently they do this to many people. This headset had this as a manufacturer defect and I emailed her pics of the arear it cracked in as well as other cases along. So my question is why do they say 12 months when they lie.