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Leeba C

1 reviews | Active since Dec 2017

28 Oct 2020, 14:42

False advertising can waste time

I regularly receive updates from Ster-Kinekor and was quite excited when I received a notification from them to advise me that because I had a birthday during lock down I would receive a free movie ticket. I tried on numerous occasions to obtain this ticket online as requested to do but the system kept showing that I had to pay.

I, then, decided to call them to inform them of the problem but nobody rep**** so I sent an email to advise them of the situation but nobody ever responded. I resent the email twice after that, before my birthday which was in July but still response to my emails and it's 3 months later.

This incident has left me with unanswered questions and no desire to want to go to movies in case there may be other incidents with future bookings.

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Replies (1)
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Leeba C's update30 Oct 2020, 14:29
Reviewer Update
My review on False Advertising was resolved on the same day that the review was posted.
It was within an hour of posting my review that I received a voucher for a free movie that is valid for one year.
Thank Ster-Kinekor for taking the time to ensure that your business reputation is kept in check.
I appreciate the effort as sometimes businesses are not aware how their staff conduct themselves and could cause a bad reputation.
Well done.