AJ
Andre J
1 reviews | Active since Dec 2012
17 Aug 2019, 15:18
False Advertising and no customer service
Ster-Kinekor is busy with false advertising. On all the banners and adverts they offer a Standard Bank Mastercard 4 for 3 deal. When you want to book tickets the systems does not allow it. Not the Ster-Kinekor website, mobile app or the ticket booking desk at the movies have an 4for3 option. The service to say sorry sir have some popcorn on us is also lacking. Poor customer service as a whole. I would recommend every person who want to watch movies at Ster-Kinekor Baywest not to do so. It seems that this problem stretches further than just one Ster Kinekor.
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Ster-Kinekor's replyOfficial
19 Aug 2019, 09:57Good Day Andre
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply19 Aug 2019, 09:57
Official
Good Day Andre
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor