MC
Manuel C

1 reviews | Active since May 2019

02 May 2019, 10:00

**** promises from Ster - Kinekor

The worst customer service I have ever received. I had tried to book tickets for Avengers Endgame on the 2nd of April , they had taken R906 from my account for the tickets , but I received no tickets. I then phoned customer care and they told me it would the 24 hours to refund me. Then I phoned again after 3 days , they said then 48 hours. This goes on and on , multiple emails unanswered , **** and empty promises , no answers to my phone calls. It's now a month later and still nothing , no feedback or any refund.

I am disgusted with this.

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply08 Jun 2019, 15:36
Official
 
Good Day Manuel

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion. 


Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours. 

Kind Regards 
Sterkinekor