Failed to deliver

Walked into Musgrave center on Friday 5 January 2018 wanting to watch Jumanji. My cousins and I proceeded to the Ster-Kinekors Movies. The atmosphere of lazy, uninterested staff set the tone for the upcoming experience. Bought tickets and munchies, walked into the cinema without anyone checking our ticket (talk about professional). Sat in our seats only to be presented with a blank screen and the audio of the trailers. I went out and spoke to the disinterested staff who were not even aware of the problem. The movie audio began, still nothing. Asked to speak to the manager, was told she went home (yes very professional). 15 minutes of watching a blank screen, we asked to speak to the person in charge. We were told he was on his way to speak to us. Another 15 minutes later, still waiting for someone to tell us what is going on. Getting extremely frustrated, myself and 90% of the cinema stood outside waiting for an explanation. Finally the man in charge came out and told us that he could not fix the problem and that we should proceed to one of the already running movies (much wow, such professional). After a long time of arguing and demanding a full refund, the man in charge told us he can not refund us and there is nothing he can do. I lost my nerve at this point, demanded a refund, which was granted, but only for our tickets. That means we all came out to sit down with expensive refreshments and then waste those refreshments because we had to argue with lazy, uninterested, *********** staff. Worst cinema in Durban. 0/10.