Extremely poor customer service

Last night my wife and I booked tickets to see captain america the civil war in the imax at capegate. We booked front row seats and when we got to our seats found that it was way to near to the screen to get full view of the movie. We then decided to get seats in the other cine to at least enjoy the movie properly. When then proceeded to request a refund and the cashier advised that this would be possible, however after trying she was unable to do it. She then asked the manager to come and assist. The manager Keegan John took his own time which resulted in us already missing the start of the movie. When he eventually came he then came with vouchers for the imax and advises he is unable to process a refund as it was purchased with a card and top of that if we want to see the movie in the other cine we will have to pay which has already started. What I do not understand is how he was able to reimburse for the 3d glasses which was also paid with a card but not the imax tickets. He has actually spoilt our evening and has tried nothing to keep us from going. I want my money refunded for the movie we did not see and compensated for our time wasted as we had driven all the way from milnerton to capegate. I also want corrective action taken with Keegan or a course in customer service for your employees will do a world of good for your company.