Extremely Disappointing Customer Service

I bought tickets online on the 6th of April and was double debited. I emailed Ster Kinekor on the same date as the call centre could not help me. I received feedback on the 9th requesting proof of double debit which was sent through on the same day. To date I have not been refunded. Lynette that has been dealing with this does not seem to know what she is doing as I cant understand how it takes a month and half and still nothing has been done. This leaves me with a very bitter taste and don't think I will be using Ster Kinekor again.