Extremely disappointed

Second time consecutively having to experience such horrible service from mall@carnival... Found people sitting on my 5 booked chairs... The managers at the sterkenikor are so unprofessional, *********** and very rude, unhelpful... They clearly do not know what customer service is and what it means to sell an experience.... This really needs to be dealt with. EXTREMELY DISSATISFIED AND DISAPPOINTED. HAVE NEVER RECEIVED SUCH HORRIBLE EXPERIENCE IT MAKES ME WANT TO PUKE. THAT'S HOW HORRIBLE YOUR MANAGERS ARE AT STER-KINEKOR MALL@CARNIVAL