Extremely bad service and attitude.

My email i wrote to ster kinekor??

Dear Ster kinekor

Tonight I have hade the worst experience in my life.

Firstly lets start off with my day,I work shifts in a call center and I look forward to my 1nce a month movie night with the guys,just to get away from my wife and kids,the 1 night I look forward to,only to experience the most embarrassing rude staff I have ever encountered.

We get to the movies at 22:45 (Claremont) the movie starts at 23:00 (over drive) we are a group of friends ,5 total,we get to the counter ,lights are off,i call out to the staff for assistance they shout from a distance,telling me the counter is closed,i say i want to buy a tickets "no the counter is closed"22:50,

No help whay so ever,i thought to myself i am not gona waste my night,we then walk upstairs to the cinema floor where nobody offered to assist,then thought ok the only way to actually get this peoples attention as NOBODY offered to help with tickets ,because i could not accept that counters were closed before the movie actually started,we decided to walk into the movies.

We sat and then finally some attention,one of the staff members comes to me while i am sitting in the movie asks me "sir where is your ticket" i answered "i dont have a ticket your counters were closed before the movie started,I want to buy a ticket if you cant sell me tickets i would like to speak to your manager"

3mins later 3 staff members comes into the movies with a security guard,as if i was comitting a crime,what am I?? A ******** asking to purchase a ticket but you cant sell me a ticket BECAUSE YOU CLOSED THE COUNTERS???

THIS MAKES NO SENSE.

I am then escorted out of the movie as if im a ********,i ask the staff member wheres your manager as i requested??? Instead you bring a security? He says "i am the manager" (Lucian isaacs)claims to be the manager.

Then when i am outside the movie,all staff is suddenly available for action now,but when i wanted to buy tickets NOBODY was available....THIS IS REPRESENTATIVES OF STER KINEKOR....WOW!!!

Then another staff member (completely Rude) Veronica Valentine also claims to be the manager and claims that she only cashed up at 23:00 which clearly is a lie,PLEASE PULL UP FOOTAGE PLEASE!!!

Extremely rude not a single apology from Veronica Valentine ,as i said i would like her name and surname as i would like to file a complaint she sarcastically says "would you like my email address as well ,yes you can report what ever you want"

What pathetic service is this????

Is that the way you treat customers when YOU in the wrong????

I would like feedback in this regard,as i have wasted petrol money and a completely embarrassed night!!!

If this is not escalated to the necessary department I will definitely be taking legal action as to how i was treated!

Please pull up footage as to how I was treated and NOBODY even thought of an apology.

Awaiting your feedback AS SOON AS POSSIBLE!!!

Extremely upset customer!

Mr AM Abduraouf