Extremely bad service

The new system of paying for refreshments at one counter, and collecting at another caused total chaos on Sunday afternoon. Hundreds of customers queued in the regular line, without paying first, as nobody explained the new system to them. SK staff we standing around chatting on the floor, and not doing what I assume they were there to do, to advise customers of the new procedure. <br> We stood in the queue for 20 minutes, just to be told \go pay there\" by an extremely rude counter clerk. No apologies or explanation offered, and a customer behind us explained the procedure, and that he went through the same frustration. <br> I asked to speak to management, but there were no managers upstairs, but we're in the d/stairs office. This while it was chaos upstairs, and staff totally incapable of handling the situation. <br> A very corky little man, Mr Slabbert arrived, and announced that he was not on duty yet(his shift started in 10 minutes), but can he help me. After explaining the chaos that had ensued due to his staff not doing their jobs, he asked a lady to assist me, and disappeared again. After not being able to pay with my c/card twice, I requested a refund for my movie tickets and left. "