Exploiting customers for their own technical issues

I had a deeply disappointing experience at Ster-Kinekor Brooklyn Mall. I bought a combo ticket which included a movie, popcorn, and a drink. The movie was cancelled halfway due to technical difficulties—completely out of my control.

While I was given a movie-only voucher, Ster-Kinekor refused to refund or replace the snacks, simply because I had already collected them. What was I supposed to do—return uneaten popcorn? I paid for a full cinematic experience, not just snacks in a malfunctioning cinema.

Expecting me to now pay again for snacks to enjoy a movie I already paid for once is unacceptable and exploitative. It feels like customers are penalised for Ster-Kinekor’s own technical failure. The lack of accountability and poor follow-up from their support team was equally frustrating.

This is not how a trusted entertainment brand should treat its patrons. I won’t be returning anytime soon.