1 reviews | Active since Mar 2016
expired card
On the 10th feb,my daughters and I went to Promanade,Mitchell's plain to watch a movie. When the cashier swiped my card,she told me it's expired. To my surprise,she issued me a new card. What I can't understand is that I had,the card that she destroyed for less than a year. On top of it what happens to the points collected already on it as I used my card numerous times over the December holidays. She's couldn't answer me and just processed the tickets. This is not the first time I'm having problems at the Promanade cinema
Dear Mecarlow,
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Mecarlow,
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor