EASTGATE STER-KINEKOR

A Saturday afternoon at Eastgate Ster-Kinekor turned out to be frustrating and a total waste of our time. I booked online for the 2-45 IMAX movie and when we arrived, the self-service terminals downstairs were offline. We went upstairs and those were offline as well. There were a few staff members attempting to assist patrons, but it seemed like they did not have a contingency plan to the offline problem. There were long ques and annoyed and frustrated patrons. Staff did not know what was going on...communication between them was appalling! Staff were running around like headless chickens. When asking staff questions, they ignored the patrons which is totally unacceptable and unprofessional. There were four staff members around ONE service terminal assisting people. It was chaos! I wanted a refund on my tickets as the movie had long started before we eventually got to the front of the line, and we were moved from pillar to post to get this sorted out. I did eventually get my refund (after over an hour of waiting and moving and offline systems and getting totally frustrated). We were going to attend the later show, but after the experience, we were so put off that we just left and drove home. Major FAIL Ster-Kinekor Eastgate!!! P.S. I have read previous complaints regarding this same problem so it's not as if it was a new problem to tackle...why has there been no improvement in service with this seemingly often occurance?