Easter Family Sunday Ruined

<p>I have previously had a nasty experience at Ster-Kinekor gateway , however I have since noticed changes made and was happy to continue to support this particular cinema.</p> <p> </p> <p>Unfortunatly on the 16/04/2017 Easter Sunday my husband and I were sincerly dissapointed.</p> <p> </p> <p>The new app / online booking system is not as user friendly as the previous booking system.</p> <p> </p> <p>It seems that even though booking may be paid foronline the ticket does not print when the credit card is swiped at the prebooking counter.</p> <p>We have had this experience before, even though tickets are booked before the movie we have to wait in the paying que to ask someone behind the counter to print tickets.</p> <p> </p> <p>On Easter Sunday our family decided to prebook the movie Fast and Furious to be able to watch the movie together. Our bro and sis in law had booked berfore us so it was a simple matter of finding the seats next to them and booking online. Payment was made from my husbands credit card.</p> <p>He did not recieve the booking reference however was not concerned as this had happened previously when using the new online system.</p> <p> So happy we were to meet at 4pm for our 5:15pm movie already buying popcorn and snack tickets. </p> <p>First we head to the counter swipe our credit card but no ticket prints so we go to the paying que however this time we are told even though payment was made there are no tickets booked.</p> <p> </p> <p>At this point we were shocked my husband had been awaiting watching this movie with family and now we have no tickets.</p> <p>We call the manager all tickets for the movie are sold out for the day.</p> <p>We KNEW it would be hectic busy however that is why we booked in ADVANCE. The payment did not bounce from the credit card so why were there no tickets?</p> <p> </p> <p>We speak to two different people on the booking line who say they will escalate the matter but no response till TODAY.</p> <p> </p> <p>We left gateway bitterly dissapointed watching our family head into the movie and then returning our popcorn tickets at least we were able to refund those.</p> <p> </p> <p>I felt so terrible as my husband had been so excited that I frantically called another cinema were we mangaed to get seats that evening no trouble at all.</p> <p>We did pay extra as it was not a sterkinokor cinema so no movie discount but at least my husband was able to watch a movie he had been awaiting to watch. </p> <p> He just missed watching it with family. </p> <p>This long weekend we have not been to the movies as we are now concerned of wasting any more nonrefundable money at sterkinekor.</p> <p> </p> <p>Just dissapointed with Sterkinekor. </p> <p> </p>