Dropped Call

I have tickets booked for 50 Shades of Grey on Thursday night, and tried calling the ticket line numerous times trying every option to get through to speak to somebody. And every time the line keeps getting cut off so i can never get through!! <br> <br> All I want to know is if Somerset Mall cinema has generators in case of load shedding. And if Somerset Mall also has the \Girlfriend Getaway"because we don't want to come an hour before the time if we don't have to"""