kk
kaashif.booley kaashif.booley
1 reviews | Active since May 2016
03 Apr 2019, 10:59
Double Payment for booking my movie
On Tuesday evening, 2 April, I tried to book for Avengers Endgame , I was successful in terms of payment and received an SMS from my bank immediately that the monies were deducted. The screen then refreshed, and I got the screen in the attachment stating “We’re sorry, but this payment could not be processed. Please contact your financial institution…”. The monies was deducted from my credit card and no tickets.
I tried to book again for the second time today , and was asked to make payment, which I did. This time, it was successful and received my booking confirmation.
How is it that Ster kinekor sends back a payment response but the monies was deducted, please refund the double payment!
Helpful (0)
Replies (1)0
Replies (1)
Ster-Kinekor's replyOfficial
07 Jun 2019, 11:30 Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply07 Jun 2019, 11:30
Official
Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor