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Shannon N

1 reviews | Active since May 2016

26 Aug 2016, 09:20

DOUBLE DEBIT AGAINST MY CREDIT CARD AND STILL NO COMMUNICATION FROM STER-KINEKOR

<p>On 29 July 2016 I paid for tickets online for an amount of R99.50. My account was debited twice. I went onto the Ster-Kinekor website to try and find a number so as to speak to someone to rectify this. There is only one option for "contact" and it is a fill-in type form. I have since filled this form in 3 times, to no avail. No one has contacted me. I contacted my bank and they say there is nothing they can do because the money is already with Ster-Kinekor.</p>

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Replies (4)
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Shannon N's update10 Oct 2016, 10:21
Reviewer Update

I finally received a reply from Ster-Kinekor, asking for my details. I forwarded them the required information on 6 September. I sent reminder e-mails on 19 and 29 September. I have read receipts for all of them. NOTHING. I have still not heard anything back and my credit card has not been refunded.

Ster-Kinekor
Ster-Kinekor's reply13 Oct 2016, 13:39
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)

SN
Shannon N's update13 Oct 2016, 16:26
Reviewer Update

As you can see by my initial complaint and update above, I am in contact with ********** and NO ONE is coming back to me. My latest contact with them was on 10 October when they were sent an attorney's letter requesting that my card was refunded. My reference number is CAS-00440-G2Z0L0 STK: ********** 000004.

SN
Shannon N's update04 Dec 2018, 15:19
Reviewer Update
Still nothing to date. And there never will be. Because who's their competition. A few Nu Metro cinemas here and there. They are blase because they know they can get away with it. Imagine the money they're making with all the "accidental" double debits.