Double charged for tickets and emails (with customer service reference number) being ignored

Item: Ster-Kinekor
Rating: 1
Author: Willie C

On may 14th my credit card was charged twice for two Prestige movie tickets (2x R213). I have opened a ticket with SK customer services on May 23rd but my credit has not been refunded yet. I've filled out all the forms the customer services agent requested of me, but as of May 25th I've received no further communication from SK and I'm still out of pocket.

So I guess Ster-Kinekor is real quick to take my money, even do it twice, but when it comes to correcting an error, you ignore your paying customers.

Pathetic.

Helpful (0)

Replies (2)

Ster-Kinekor's replyOfficial

13 Jun 2018, 10:59

Dear Willie,

We thank you for bringing the matter to our attention.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Sterkinekor

Ster-Kinekor's reply13 Jun 2018, 10:59

Official

Dear Willie,

We thank you for bringing the matter to our attention.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Sterkinekor

Willie C's updateReviewer Update

13 Jun 2018, 11:30

So your response to my inquiry is to close the ticket? I would like an explanation as to why the ticket has been closed, and why I have not been refunded?

Willie C's update13 Jun 2018, 11:30

Reviewer Update

So your response to my inquiry is to close the ticket? I would like an explanation as to why the ticket has been closed, and why I have not been refunded?