double charge for 1 movie

<p>Hi, i bought 2 tickets online last friday for parow mall for sunday 12:15 and on sunday the ticket collection-machine at the cinema said there was a processing error, i then go to the ster kinekor staff and they tell me i have to buy new tickets, so i do. The next day i send a mail to ********** for my refund and i havent heard back from them yet, its funny cause in the return mail it says: <br />A Ster-Kinekor team member will endeavor to be in contact with you within 24 hours.</p> <p>its been more that 36 hours now and still nothing. here is the case number:</p> <p>Case# CAS-22459-G1D5W3 has been logged. STK: ********** 058671 </p>