1 reviews | Active since Jan 2010
Double billed
My wife and I went to see "Mission Impossible : Fallout 3D" on Sunday at Tygervalley. We attempted to book tickets online but some error occurred while processing payment.
When we arrived we noticed a long queue and opted to use the self service kiosk but the same thing happened - payment error. When we joined the queue and moved to the front we were told sorry all our card-terminals are offline and that the FNB technician is there, busy investigating. We were asked to pay cash (which we did).
Today I noticed that the payment for the two 3D tickets have been deducted from my Standardbank account!
Here is the reference number from the tickets I paid cash: **********
Please refund or rectify the situation
Regards
Dear Michael,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Michael,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor