Do not wait for feedback

Only to end things of with the worst service EVER.<br> <br> I was double billed for my purchase of treats for the the movie,I don't have a problem with that as it can be refunded, but in order to get a small refund of R54.80 was the hardest thing ever.<br> <br> At the time of the event i had given my details the supervisor, i was assured that she would resolve this as i was late for the move. After the movie i forgot to go back to the lady that had all my details and went home. After a while i realised what i had done and went back to the branch to collect my refund only to find that this person has lost all my contact details as well as both approved slips that were printed. I then spoke to the manager on site and explained what had happened and he stated that i now must wait for approval on my account and send the proof (What a joke after there already was two confirmed approved slips which went missing)<br> <br> I contacted head office and explained the situation, i told that the regional manager would contact me within 48 hours. It has now been 7days and still no call of any sort. the refund was made but R5 sort (another inconvenience.<br> <br> Your complaint will never be resolved<br> <br> No professionalism at all