Disspaointing Service

<p>Hi There ,</p> <p> </p> <p>I would like to express my utter disappointment toward Ster-Kinekor Cape Gate.</p> <p> </p> <p>My partner and I visited the branch last Wednesday .</p> <p> </p> <p>When we got to the counter to buy snacks we ordered the classic combo @ R129.90 . A few minutes later we were told that there was not any stock of the Classic boxes and we needed to upgrade the combo . My problem with this is , not only are your snack prices completely insane , we now had to pay R15 more because of poor management neglecting the ordering process . Given Tuesday was a holiday , surely stock forcasting was done ? So we now paid R144.90 for a upgraded combo with wine gums and whispers .</p> <p> </p> <p>To my surprise , the lady helping said we cannot have whispers with our combo because “it doesn’t come like that and we usually do customers the favour” . This ofcause was utter bull as we have previously ordered the combo standard and upgraded with whispers. Eventually , I got it out of her that they just didn’t have stock . Pathetic!</p> <p> </p> <p>So my question is : What happened if we were on a strict budget and couldn’t afford to spend R15 extra ? If the store is out of stock it is their responsibility to compensate the loss; how did it become the customers fault ? Nevermind the fact that with R144.90 I could probably have bought kernals and enjoyed the movie for under R50 . Is the aim here to have people shopping at Checkers before hand and not support the snack bar ?</p> <p> </p> <p>Lets not even get into the bathrooms which are utterly disgusting . </p> <p> </p> <p>I would appreciate that this complaint be dealt with . We spend around R400 every week and would hope that our patronage is appreciated .</p> <p> </p>