1 reviews | Active since Dec 2017
Dissatisfied and upset client
Disgusted, I used Ster kinekor app on Friday morning to buy 2 movie tickets to Jurassic world at vaal maal, the money went out of my account but I got no booking confirmation, I phoned customer care who confirmed no booking was made and would be refunded within next 48 hours and now more than 48 working hours and still nothing. Phoned customer care earlier today and women got impatient with me and told me to email info ********** with my bank statement and card details, which I did and still no response, R 208 is what needs to be credited back to me as I paid for another 2 tickets on Saturday, I am disgusted at the service from customer care and fact they quick to take my money but not give it back if a booking was not made, an extremely dissatisfied client
Dear Cindy,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Cindy,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor