Dissapointing service for a Loyal client

<p>Loyalty Points...</p> <p>Hi,</p> <p>On Friday the 10th of February I wanted to go watch a movie at Ster-Kinekor Bayside Mall in Cape Town. I knew that I should have more than 1000 points by now, and my wife should as well. To.our surprise both of us still only had 700 points on our cards each.</p> <p>I immediately knew that this couldn't be right. I therefore asked to speak to the Manager Eric that was on duty that evening. After checking on the system we realized that none of the movies that we watched from Nov 2016 till current did not reflect and no points accumulated since then.</p> <p>Eric asked me to make a list of the movies we watched. We completed it and he was to email it to the relevant department. He said that we can check by Wednesday the 15th of Feb if our points has been loaded.</p> <p>On Wednesday I went to check and still only had 700 points each. I spoke to the manager on duty and she said that Eric was dealing with it and that she would have him call me the following day. The following day I did not receive any call by 15h00 so I called them. The same lady manager answered the phone and said that Eric wasn't in yet and that she would call him and she will call me back, which never happened.</p> <p>The following day, Friday the 17th of Feb Eric called me and said that they now need the days on which I watched the movies. I explained to him that there is no ways that I can remember that. I gave him the period which is between Nov 2016 and Jan 2017. He said that he will e-mail them but cannot give me a turn around time.</p> <p>This whole thing is very disturbing, I have been told by Eric rather not to watch movies until the thing with my points is sorted. The other thing is that I was told that I would forfeit points received for buying the popcorn combo if I don't have the slips. How could I be expected to keep popcorn slips? I do combo's for thr points and now I'm being told this.</p> <p>I need this to be escalated and need feedback asap. I've been supporting Ster-Kinekor for a long time and watching movies is something that my wife and I enjoy doing but this kind of service is unacceptable.</p> <p>Card no.1<br /> ********** 80129</p> <p>Card no.2<br /> ********** 30789</p> <p>Thank you.</p> <p>Regards,<br />Reshane Mapoe</p>