SG
Sabreen G

1 reviews | Active since Apr 2012

26 May 2016, 14:53

Dissapointing experience

<p>You read up about the "wonderful" experience of Cinema Prestige at Sterkinekor. So we booked our tickets for May 24 2016 and I must admit we werea all absolutely dissapointed. Iv personally been to the one in Cavendish Mall in Cape Town and the experience was a million times better. Firstly the seats were manual recliners, the so called "waiters" brought absolutely nothing onto the cinema. When asked if they could please bring our drinks to us in the cinema, they advised that they only bring in hot drinks and alcoholic drinks (they were not busy at all that night so they had no excuse).. For the money you pay there was very little luxury to experience. Why is Cavendish Malls Prestige the same price as Rosebank, when they don't even have a tenth the luxury and service. This is not on and definitely not something I would recommend others to go for.</p>

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply31 May 2016, 07:52
Official

Hi

Thank you for reporting this.

We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor

SG
Sabreen G's update25 Aug 2016, 07:26
Reviewer Update

Super dissapointed that to date my query has been acknowledged and then swept under the carpet.