Disrespecting Customers

This complaint is about two cashiers not Mpumi...unfortunately we only got her name.<br> <br> My husband and I were waiting in the queue to buy popcorn. We joined the queue at 19:50 as we were going to watch an 20:00 movie. When we were second in line at 20:15 the cashier ignored the gentleman ahead of us (who was standing in front of her) and assisted people from her colleagues queue. When the gentleman requested attention she ignored him. We also informed her that leaving the people in her queue to attend to others was disrespectful; she ROLLED HER EYES at us. We continued to express our discontent and the colleague called out to the manger Mpumi to give give us a refund. These two ladies didn't even apologise for their actions nor did they try to respectfully explain their actions. Mpumi came through speedily and tried to talk us into staying and she was respectful. <br> <br> They showed no remorse for their actions. Though we would have stayed when Mpumi asked us too but the fact that both ladies kept their attitude and maintained the arrogance (they behaved as though they were doing us a favour). <br> <br> They need to be reminded that they should service their customers with respect.