Disregarding Customers

<p>I booked tickets on 4 November 2016, without realising the layout of the new website changed and therefor I booked the wrong seats (infront of the screen). I realised it immediatly when I recieved the booking. I called the online ticketline to change the seats or cancel the booking, and they said they can't help me I must call the cinema were I booked at. The cinema told me no, I must speak to the ticketline to sort this out. I told that to the gentleman on the phone and I would like to be helped. He said he can't assist and I requested to speak to a manager. The manager was not able to help me because she was busy and I was told she would phone me back. I got a call 10minutes later from the operator stating the manager said they will refund me (without taking my banking details) he put down the phone. I gave it 3 days, and still the money was not refunded. I sent numerous emails asking feedback but nothing. I tried sending messages on FB and they are unable to help me. The only feedback I get is that customer service will give me a call. It's almost been a month and still they haven't helped me or tried contacting me to sort this out.</p> <p> </p> <p>I would like Ster Kinekor to contact me and give me a full refund, or if they are unable to do so because they don't know how or whatever the reason may be, atleast give me a voucher for the same cinema (IMAX) which I bought it originally.</p> <p> </p> <p>Regards</p> <p>JP</p>