DISGUSTING SERVICE PROVIDER

On the 13 of Dec 2015 i took my 2,5year old niece from JHB to watch her first movie which was supposed to be a happy experience. It was actually the worst movie experience ever. First the kiosk to redeem ticket had technical errors, the refereshment service was an absolute joke my 2.5niece and i stood in a que for 30min the cashier then just left without informing the line of any issues - we were forced to join the refreshment que elserwhere we walked downstairs to the other que same thing happened they first shifted the que to all be in one line then cashier just left her till and dissapeared there was no one there to explain what was going on a lady in the line had to yell in the kitchen to ask what was going on she said that lady left and the system is not working. we could not even buy snacks manually with cash payment. 40mins later my niece and ended up being so late to the movie house with no sterkinekor resfreshments!! the lady at the gate of the cinema was unable to scan my etciket she forced me to stand aside while she swiped other peoples ticket, i pleaded with her to take down the reference number and let us in she refused - at this point i was almost in tears with frust