KN
Kimesha N

1 reviews | Active since Jan 2017

03 Jan 2017, 19:35

Disgusting service from Ster-kinekor !!!

<p>after a disappointing trip to the richardsbay boardwalk cinema, where On my visit I was late to my movie Due to there being only one staff member at the sales counter and all the self service stations not working. The staff member did not know how to process my sk club cards and then blamed the servers. I was then sent to the food station to purchase my tickets from there. There was again only one staff member serving everyone. When I asked the manager where's the other staff members or why the service stations aren't working. She just laughed. The Theatres inside were also filthy and the cup holders rusty. One of the most unpleasant experiences I've ever had a cinema. After expressing my grievances to ster-kinekor to which they rep**** they would get in contact with me to resolve my complaints. They still haven't contacted me and its gone a month since my complaint. This hasn't been my first complaint about the richardsbay cinema . Yet my complaints seem to fall on deaf ears. </p> <p> </p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply25 Jan 2017, 20:22
Official

Thank you for your email, and for taking the time to raise your concern regarding our cinema . Your complaint has been forwarded to the cinema, as well as the Regional Manager.

we apologize for the inconvenience caused to you.