Disgusting service at the Maponya branch

It is with great displeasure that I write you this mail.

I took my cousins out for a movie date on the 21 of Dec 2019. We went to the Maponya branch while we were sitting waiting for the movie to begin the electricity kept blacking out.

The manager came on two occasions to advice that they trying to reboot then hopefully everything will be fine.

That went on for a couple of mins then were were advised that we need to come get re admission tickets to come back on a different day.

I advised the ladies that work there that id rather have a full refund and at first was told that I can't get my refund they can only issue me with readmission ticket when I questioned that and where in their books it's written in black and white that sterkenikor doesn't issue out refunds a manager was called to assist.

I expressed to the manager that I would like nothing but my refund the manager said she can't refund me because theres a waiting period which they issue out refunds and if it's past the 20 mins she cant.

I then asked her why she didn't tell us this when she was busy assuring us the movie will begin she said she's not allowed to do so.

That's 2 counts already of practices that made them go against the CPA law. 1.CPA law states that I can request a refund if services aren't rendered and your staff didn't want to give me my refund 2. CPA states that misleading of customers is not acceptable and I was mislead by both the staff members and manger as they withheld information from us as customers. I told the manager that I need to get a refund and she should call the regional or her superior and tell him about the issue at hand. Thandi the shift manager said she will be back shortly she will try and contact him. Waited at the branch for 3 hours with no luck then she said there's nothing she can do if we want we can sleep at theatre since she can't help with anything.

She then got hold of the mananger because they sent him our pics showing him we don't wana leave

I then spoke to him and he said I should leave my banking details and first thing 23rd of Dec and eft will be made to my acc.

It's the 13th of Jan and still no payment. I received an email from your group sales department asking me for my card number and expiry date I told them I won't give them that information on mail because it might land on the wrong hands and things can be purchased online with my card on unsecured sites.

She hasn't responded I sent her another email on the 10th to ask her if this will ever be resolved and she then again asked for my card number and exp date I told her I have told you I can't give out that information.

You have all my info including my acc number why don't you send an eft as promised no response from her.

I can really take sterkenikor to court regarding this and I'm prepared to because you guys do the opposite of what the CPA says and I have a good chance at this since I have a call recording of the manager plus witnesses on this disgusting behaviour and treatment from you guys