Disgusting lack of interest in Customers' well-being, safety and complaints

<p>It has been over 2 months since the initial incident. I have also complained on this very platform a few weeks ago, to which the only contact that I received was a reply to the post saying that I will be contacted shortly.</p> <p> </p> <p>I rep**** to it, provided way too much time and still have not heard a single word. I am disgusted at the treatment and lack of interest. I will breifly destcribe the events yet again as they have unfolded.</p> <p> </p> <p>The new Mall of Africa Ster Kinekor with the IMAX included was the location for friends and I to meet for an evening show. Post the show, the exits to the mall were locked even though we brought this to the attention of the cinema managers prior to entering for the film as we were worried about the time ti would end.</p> <p>We spend what felt like hours driving around and trying to find someone interested to assist to no avail. I was only contacted about 3 weeks post that event and me complaining to the Ster kinekor. The Manager (Ida was her name) ensured me that she will provide my friends and I with complementary tickets in some sort of guesturer of peace, we were told that this will cover any movie including an IMAX movie as we all went for the IMAX 3D movie with snacks and all.</p> <p>This manager continued to say that she can only provide us with a single ticket each an cant do anything about the fact that we were friends and live accross the country.</p> <p> </p> <p>A few weeks later a friend and I went to redeem the tickets only to be embarrased so terribly that the consultant at the movie theatre told me that this was only going to get a standard ticket entry. The Manager Ida clearly **** to us and Ster Kinekor as a whole is displaying such putrid behaviour towards its patrons as not a single person has contacted me since, except for the reply to a previous post here.</p> <p> </p> <p>The trauma experienced and the embarrasing situatuions that I and my friends had to endure is inhumane and disgusting.</p> <p> </p> <p>I look forward to hearing from someone higher up soon to sort this out As I will never back down for what I believe in and this is the rights of Ster-kinekor's patrons and the public as a whole.</p>