Disgusting customer service
On the 26th April I had made a booking. Unfortunately the booking did not go through but Ster-Kinekor had already reserved the amount. I called the call centre and was told I would get the money back. This did not happen.
On the 9th May I e-mailed Ster-Kinekor regarding this incident and received a reply asking for the necessary information, which I did supply.
Nothing came of this and so I proceeded to post my issue on their Facebook page. I then received a response saying this would be looked into.
I received another email asking for the same information I had already supp****. This was sent on the 11th June. I sent all of the information again and am still waiting for MY money.
This is terrible customer service. I should not have to chase after you for MY money. I am very disappointed Ster-Kinekor
Dear Tamara,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Tamara,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor