Disgusting booking service
i booked tickets for the easter weekend using my family of 5 vitality memberships, as i get to the end to confirm payment, the agent struggles and transfers me to his colleague. Guess what, the colleague didnt know who i am and treated the call as a new booking - only to find out that the vitality cards cant be used as the previous agent booked already....then he puts me on hold....already waiting for 21 minutes, then ends the call on me. Still no booked tickets - his nape was ephraim
Dear Kaashif
We thank you for bringing the matter to our attention.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Dear Kaashif
We thank you for bringing the matter to our attention.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,